Secretary of State Branches Extend Hours After Outage
Computer problems prevented Michigan offices from handling business transactions for all or part of several days this week.
The Michigan Secretary of State branch offices are open for business as usual today after computer glitches suspended operations part of Monday, part of Wednesday and nearly all of Thursday.
SOS officials warned it will take some time to address the backlog created during the outage. So branch offices will stay open later today, Saturday and Monday:
- Today: All branch offices will be open two hours later, from 9 a.m. to 7 p.m.
- Saturday: The department's seven SUPER!Centers will be open an extra two hours, from 9 a.m. to 2 p.m.
- Monday: All branches will be open two hours later, from 9 a.m. to 7 p.m.
In addition, late fees will be waived for affected customers coming into the branches through the end of business May 27.
"We understand that this has been an inconvenience to our customers and we want to do everything we can to assist them," spokesman Randall Thompson said in an SOS press release. "Unfortunately, it will take some time for us to recover once the system is up. Our offices handle 80,000 transactions a day."
The Secretary of State's Office has also alerted law enforcement authorities that some customers were unable to renew their vehicle tabs or driver's licenses during the computer outage.
The problem occurred in the state of Michigan's computer system, impacting departments across the state, including Corrections, the Treasury and Department of Human Services.