I, too, have been a long time sufferer of the Ferndale post office. There have been so many incidents that I cannot begin to recall them off the top of my head, but suffice it to say, I will NEVER go there again, unless it's the only way I can retrieve a certified letter or such.

Shirley Layne
(Ferndale resident for 40+ years)

I couldn't agree more!! All of my experiences there have been sub-par at best. Long lines and very disrespectful staff. Thank you for complaining!!

Hope people keep calling and writing . . . seems like we're still more than a few form-letter apologies away from having a decent post office!

Is Ferndale a dangerous area and getting worse, or can we also drop the blast shield? Service always suffers with seige mentality tactics (see party store under glass at Maplehearst/Woodward vs. open air at Marshall /Woodward).

I've been a Ferndale resident for over 6 years, and I learned early on not to go to the Ferndale post office for anything besides sticking stamped letters in the mailbox. The clerks are rude and the lines are ridiculously long. I started going to the Royal Oak branch several years ago, after a Ferndale post office employee yelled at me because a package I was mailing out was somehow taped-up incorrectly. Perhaps this was annoying to her, but there is NEVER a reason to yell at someone like that. I'm glad to hear that there have been improvements in service since then, but I still hesitate to set foot in that building.

My service hasn't been that bad, but certainly not exemplary either. The main problem I've had is that there's never enough windows open for the amount of people in line. Some employees have been courteous and friendly.

Consistently terrible service for the 10 years I've lived in Ferndale. Only one clerk seems to be available at any one time and that is a luxury - most of the time NO ONE is behind the counter. You go in thinking "great, no line!" and then 10-15 minutes later someone shuffles out of the back and there are now 12 people waiting for service. The workers are always on a break and even when they saunter back to "work" they take their sweet time. Seeing a line of people only seems to slow them down even more than usual. The postage machine was taken out supposedly so these people could justify their positions - the machine should be reinstated and the entire group of "workers" fired. I hope someone with authority in the Postal Service is reading this and keeps on top of the situation.

I have been a Ferndale resident for 33 year's . I learned years ago How bad the Ferndale post office is/was ? I am with in walking distance of the Ferndale Post office but I go to Hazel Park P.O. They always give great service and are very nice. Even when they have long lines they are fast and have everyone in and out within a short time. Sorry Ferndale P.O. unless I hear of improvements I will not use your services

The worst post office I have ever dealt with anywhere. I have lived in Farmington Hills, Berkley, Chicago, Phoenix and ta da...Ferndale since 1998. I have had a po box at the Royal Post office since 1999. I make a living selling online and no way in hell was I going to take the crap the Ferndale post office staff dealt out on the consistent basis I encountered.
Too bad it took 12 years. Maybe the staff there will get their just deserts.

As an alternative, there is a post office now at the dollar store.

I am just happy to see someone complain and actually have something done about it.
In 11 years I have only been there twice, and once was just to drop a letter outside. I also assumed the mail boxes in back were evil too. Maybe they would spit your letter(s) back at you because the stamp was off center.

I will go anywhere but the Ferndale Post Office - I mail the same packages for my business over and over and at the Pleasant Ridge Post Office it is $1.73 each time - at Ferndale recently, it was over $2.00. Maybe the scales are off - and they are overcharging AND giving terrible service. I was also harassed there by another customer while there with my young daughter and the clerks saw it all and did nothing. I did not feel very safe there and now always go to Pleasant Ridge or pay extra and go to the UPS store - they are really nice at both locations - the Ferndale Post Office is a joke.

Tiffani stopped going to the Ferndale Post office a long time ago. The PR Post Office is much more pleasant and convenient.

I stopped going to the Ferndale Post Office when I went to pick up a registered letter and was told I woulld need two pieces of picture ID. I showed her both and then theclerk informed me I would have to produce at least three pieces of official mail to prove that I lived at the address in question. So I had to go home and produce three utility bills. As they were being looked over the clerk commented that I sure was not being thrifty with the management of my utilities and it was people like me that caused rates to sky rocket because of poor usage on my part. I got my letter and it was the last time I ever went back. I have even had most of my Museum shipments go through Royal OAk. At least there they do not question my day to day living expenses.

Years ago I participated in a group that was working with the post office to try to improve delivery times to the city - we maintained that everything in Ferndale was delivered a day later than if it had been mailed/delivered elsewhere -they had us drop self addressed letters into neighboring local post offices and record how long it took them vs/Ferndale to get the mail back to us - guess what Ferndale took longer - when they offered tours of the Livernois station I quit, that's not what I was interested in - my mail delivery is now anytime between 10am and 6pm (since our regular Cathy left a few years ago). I know supervisors used to time her delivery and probably moved her to a bigger route since she was so fast (mail was always here before noon) and there was rarely a misdelivered letter.

I too have used the PR, Clawson and Berkley as well as RO stations for over 15 years now - unfortunately some things never change! Glad you have had a good experience, perhaps things are looking up at the Ferndale Post Office - too bad you had to complain to get the service we all deserve.

I have lived in Ferndale since April 2010 since moving here from Arizona. I have asked my carrier several times to stop delivering mail that belongs to previous tenants but she continues to do so on a weekly basis. When I have asked her what needs to be done to stop these mailings from appearing my mail box she advised that I had to contact the Postmaster to have a form filed out in order to stop the previous tenants mail. I should not be the one filing out the forms needed to stop this service as that should be done by the Ferndale Post office. Also, why does it take our carrier so long to deliver the mail for her route. I have seen this carrier's route and it's not that big that it should take us to get our mail after 2 pm and sometimes not until 4 pm in the afternoon. Perhaps a call or letter to the Post Master General's office in Washington DC is in order.

A. Scott Dietlin

I have had no problems with the carriers. I have only had trouble with the workers at the post office being rude and when I mailed out going mail in Ferndale it takes longer to get to its going than if I mailed it from a diffrent post office.

I have lived in Ferndale for about 6 years. When I first moved I was very excited to have the connivence of a neighborhood post office. I was sadly mistaken. The first time I went in I was greeted by a line of about 6 or 7 folks. No problem right? Well it took about 20 minutes to get through the line. I step up to the glass and the clerk puts up the "on break" sign. I was appalled. I thought it was a joke because that move only happens in the movies. I asked her if she was kidding. She told me it was her break time and that her coworker would be out in about 5 minutes. I have been back once since then and was quickly reminded why I don't go in there.

I can't remember ever having a good experience at the Ferndale post office. And I have been there MANY times. It's comical. How they find employees who all have the same mentality as far as customer service goes is mystifying. On the other hand, having lived here in Ferndale for 15 years, I can say that our letter carriers have been fantastic workers and people.

That may be true of the carrier in your neighborhood Carey but I think mail being delivered around 4:30/5:00 pm is an unacceptable time. Also, keep in mind that some residents have limited to no transportation to get to the banks or other business that close at 5:00 pm. I wish you could have seen the way my carrier placed my mail in my mailbox. It was just shoved in as if it was played with by a group of children. I also failed to mention that when the regular carrier is off and a substitute is brought in that the mail is always delivered before 1:00 pm. Oh let me guess, you must live west of Woodward?

I have to go to the post office to drop off packages that I have already paid for postage on, one or more times a week. Although it is a short distance from my house, and is also on my way home from work, I quickly learned to avoid the Ferndale post office at all costs due to slooowwww long lines and unhelpful workers. My packages are already paid for, it should be simple! Luckily, the Royal Oak post office has a convenient drop box and better hours. It's a longer drive home after an already long day of work, but I inconvenience myself regularly to avoid the poor service (some of which I receive with an attitude - I think there is *one* lady at the Ferndale Post Office that is nice though.. )

Hey everyone, they're trying to save the Ferndale Post Office with a meeting tonite. Everyone who's had horrible service should show up so both sides of the story are represented. http://ferndale.patch.com/announcements/public-meeting-to-discuss-the-future-of-the-ferndale-post-office