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Ferndale City Clerk Working to Improve Precinct Efficiency

City Clerk Cherilynn Tallman says she will ask council, city management for re-evaluation of consolidated voting precincts.

 

While residents were digesting election results on Wednesday, Ferndale City Clerk Cherilynn Tallman and her staff were already at work evaluating ways to make the voting process more efficient next time.

On Tuesday, residents reported varying wait times at the polls with voters at certain locations including University High School waiting more than two hours even during non-peak times.

"I hate that voters had to wait so long. I know that it was a tremendous hardship for a lot of people," Tallman said Wednesday. "I feel for those who simply couldn't wait, so we're going to do our part to make it easier for our residents to exercise their right to vote next time."

Voter turnout

Election Day turnout in Ferndale was just under 64 percent this year - almost exactly the same as the 2008 turnout, Tallman said. A total of 10,399 ballots were cast.

"I had expected it to be a little higher actually but I'm still pleased with those numbers," she said. "It shows a lot of very committed, dedicated numbers to brave those lines and stay the course so I give our voters a lot of credit for being that committed to exercising their right."

How to improve

Tallman said Election Day went pretty well overall but there are areas for improvement.

"We've already been doing the Monday quarterbacking," she said. "We've already got a long list of ideas of things we can do to continue to improve the process, to address some of the problems that happened and to do our best to make things go even better next time."

Tallman said lines at UHS weren't much longer than some other precincts but said efficiency can be increased.

"The problem everywhere was how much time it takes to process a voter through all the state-mandated steps," she said, describing an "intense" system of checks and balances. "Definitely I think there are things we can do to make that go faster."

The machines were working well, Tallman said, and she noted that some voting booths were added at certain locations later in the day in response to feedback from residents and elected officials.

"It just comes down to process and every little hiccup unfortunately backs the line up. There are always going to be hiccups when you have such large turnout," she said.

One issue the clerk's office will evaluate is how well the process is running in each precinct, how comfortable workers are with the computer system and how many problems they experience.

"How can we get every precinct to work at optimum efficiency? That is our goal. That is our dream," she said.

Fewer polling locations

Late last year, Ferndale City Council approved a measure to shrink the city's voting precincts from nine to seven. The changes went into effect for the Aug. 7 primary.

The plan was the result of 2010 U.S. Census figures, which reported that Ferndale had lost 2,005 residents, and in conjunction with the state and county redistricting processes.

Under Michigan election law, each precinct is set with a maximum number of 2,999 registered voters. With the reduction in polling locations, the city was still under the limit at 2,300 voters per precinct.

But it may be time to re-evaluate the change, Tallman said Wednesday.

"Absolutely I think that consolidating precincts added to the lines. That's one of these things that I think merits a conversation about whether that's something that's working or not working," she said. "That's one that I plan to [initiate] with council and the city manager."

Tallman said it may be a matter of weighing the extra expense even in the smaller, intervening elections, with the importance of customer service.

"It's a conversation worth having," she said.

More election workers

Having more inspectors in each precinct is one possible solution. On Tuesday, three of the city's scheduled election workers were unable to work due to reasons out of their control, and workers had to be shifted to different locations.

"Getting quality inspectors who can handle the frantic pace of the day and stamina of a 16- to 20-hour day and the willingness to do it for virtually minimum wage remains to be the biggest challenge of most municipal clerks throughout the state," Tallman said. "If [the city] had had nine precincts they wouldn't have been well staffed."

The clerk's office had two residents on Monday offer to serve as election workers, Tallman said, but they had to be turned away due to state election law.

"Unfortunately Michigan election law says you cannot appoint an inspector less than four days prior to scheduled training. Although it kills me to turn away willing volunteers there's still time constraints that we have to live within," she said. "If we could get more people willing to put in the time that would be wonderful."

Tallman said she was proud of the inspectors for their hard work on Tuesday.

"I'm very proud of all our inspectors - they really did a tremendous job yesterday under tremendous stress and pressure," she said. "I give them a lot of credit."

She also praised voters for their patience. "Our voters overall were very positive and patient and supportive," she said, adding that positive comments far outweighed the negative. But, she said, "We would like to see zero complaints."

Related Topics: Polling Locations, Voting, and elections 2012

Buddyb

6:50 am on Thursday, November 8, 2012

Consolidating the Precincts was the worst idea to my knowledge that City Counsel has come up with! Not everyone has 2 plus hours to wait in line to vote. I'm sure the voter turnout would have been much higher had the precincts not have been consolidated. I am one of the voters who had his precinct consolidated and speak from PERSONAL experience when I say they need to EXPAND the precincts !

Also here's a tip for the voting commission, why can't a sample ballot(s) be placed along the walls so people can have a chance to examine them and streamline the process.
God Bless some of the older people but when I see 3 different people sit down and get back up and the same older person is still there, something is wrong! I looked on the machine and I was number 659 at 3:10PM. The precincts had been open for over 8 hours and not even 700 people had voted?? Really? Really? There were 15 voting booths and it took me maybe... maybe 5 minutes to vote. The precincts should be able to process 100 people an hour at a minimum.

I feel lucky that I was able to vote and only had to wait in line a little over an hour. I feel sorry for the people that were unable to vote because of the horrendously long inexcusable lines. City Counsel should wait in those long lines and maybe they'll change their tune when it comes time to "consolidating" more precincts!
Done!

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Jennifer Howard

9:52 am on Thursday, November 8, 2012

For us, it took just over an hour to get through the line and vote at the Kulick center. The line never stayed stagnant, we were #107-8, (so about 100/hr)
Later in the day, I worked the polls in a neighboring city, and learned many things that account for the holdups and waiting time. Per election law, only one e-poll book is allowed at each polling location. This means that one person at a time can be checked in and processed at a time. It is up to the person running that poll book to figure out the most efficient way to get the voter entered and onto their ballot. The unfortunate part of only one poll book, is that there are times where a spoiled ballot must be processed or a number of other special cases that arise.
One other thought to process is that it is also up to the voter to ensure that they are in the correct polling location. If you've waited in line for X amount of hours, and you get to the poll book, where your ID is then swiped, and you end up not being in the correct precinct, who's fault is that really? I know in Ferndale, there were workers walking the line to make sure each voter was where they were supposed to be, and the city where I worked had manned information stations with computer to find the exact polling locations for people who were unsure.
Basically what it boils down to is having competant election workers who are able to keep up with the pace of having such a large turn out. Ultimately it's a put-up or shutup to help make things better.

Rachel Smith

7:57 am on Thursday, November 8, 2012

From start to finish it took me 2hrs & 17 min to actually vote at Taft. Here is where I see the problem. When I finally managed to get to the head of the line and look in there were open station everywhere. It took so long to process people because they only had 2 spots that people sat down and wrote their address and signed. If there had been more stations those people could have had their information written down and then had it checked. We could have even done that standing in line. I had the same issue at the primary elections all though it was only 35 min then. I suggest setting up 5 to 10 desks and have one person hand out the tickets to be filled out, so they remain in order. When you are done proceed to station 2 so they may check them and hand you a ballot. The difference is who checks the ticket no one needs to sit over us and watch us write our address, they could be getting more people started.

Alas I voted and everyone was calm through the wait. I am glad that the city of Ferndale realizes it was an issue!

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Carey Gustafson

9:06 am on Thursday, November 8, 2012

Once I got in the FHS library, or the voting zone, I was shocked that less than half of the room was utilized. If there were two check in tables instead of one it would have cut the time considerably. Two at a check in table and two processing ballots was ridiculous.

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Cherilynn Tallman

9:11 am on Thursday, November 8, 2012

Thank you for your comments. Your input tells us what's working and what's not. I encourage voters to send me their input, either here or via email: ctallman@ferndale-mi.com or by phone: 248-546-2381.

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fabulii

9:16 am on Thursday, November 8, 2012

I agree with Rachel and Carey. While FHS DID have the ballots taped along the walls outside the voting area, and DID have a great precinct manager out there explaining the ballot in shifts, the library was far too crowded with far too few desks to vote at. It's a desk with a cardboard privacy shield. It would not have been so hard to add more desks it seems.

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Louie Pierce

9:20 am on Thursday, November 8, 2012

I got to UHS around 7:30 am, I didn't get to vote until slightly after 9, the line was wrapping around two hallways. We need to fix this.

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J. Webster

9:45 am on Thursday, November 8, 2012

I voted at UHS and it took just over 2hrs. The check in process was slow, but the real issue seemed to be the electronic ballot box. I stood in line for another 20 minutes or so after I had filled out my ballot because so many others were struggling to feed their ballots in. I'm assuming it's some sort of regulation that workers can't help voters with the machines, but is it possible to have more than one at each location to speed things up?

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Adrianne Quinn

10:18 am on Thursday, November 8, 2012

How does one volunteer to become an election worker? That seems to be problem #1. I'd be happy to volunteer, but it doesn't cross my mind until I'm standing in line on election day, saying to myself "why are there ever only 3 people doing this???". Maybe a month of so prior to an election, a flyer that went out advertising the need for more election workers, how to sign up and the process involved would help to recruit more election workers and ultimately lesson the amount of time spent in line for all the voters.

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Greg Pawlica

10:44 am on Thursday, November 8, 2012

Instead of trying to fix the problem with more people, more, equipment, more places...more more more...why don't voters push our elected officials to support "No Reason" Absentee voting -- OR -- Early Voting.

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Jennifer Howard

1:59 pm on Thursday, November 8, 2012

Anyone can request an absentee ballot from the clerk - what you need to do is check the box where it states you will not be able to go to the polls the day of. The Clerk will not and does not have the right to ask you what you will be doing.

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Ferndale_1986

7:38 pm on Thursday, November 8, 2012

@Jennifer Howard
that's cheating the system in my opinion and i will not do that.

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Jennifer Howard

8:33 am on Monday, November 12, 2012

@Ferndale_1986,
While you are technically correct, it is the only way to circumvent going to a physical polling location. However, for those that choose to go to any polling location on election day, especially for a presidential election, will most likely encounter and should therefore anticipate some sort of wait time - and in a perfect world, not complain about it. Each precinct has a maximum of 2,999 registered voters, when you combine precincts into a single polling location, that number can skyrocket.

Kathi Manteuffel Seidl

12:38 pm on Thursday, November 8, 2012

I'm with Greg! There's no reason that here in the 21st century with all this technology, that some sort of better system couldn't be invented to replace this archaic "voting in person" system. From the time I walked into FHS and joined the line, to the time I exited the media center polling area, was 1 hour, 49 minutes.

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Ferndale_1986

1:35 pm on Thursday, November 8, 2012

Suggestions:
1. Let people sign up to be election worker for half-day shift. (this was done in the past).
2. Use city employees if you must, especially off-duty city employees.
3. Make contacts with all the churches in the city, solicit volunteers there.
4. Network with other city clerks, snag their excess volunteers if any.

Sorry, not having enough election workers is a known problem and this lands at the feet of the city clerk. If the city clerk can't fix it, then find someone who can. Or, task another city employee in city hall with the job of securing enough election workers. Excuses and poor customer service don't cut it in private sector, and shouldn't be accepted in government either.

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Erik Roberts

7:26 pm on Thursday, November 8, 2012

I for one actually had a nice time voting. Yeah, it was a long wait 2 hours and 10 minutes at Taft. BUT, it was good to interact with community neighbors. Everyone in our "neck of the line" were in good moods. The good humors within those hallways definitely made it more tolerable. It made me proud to be a Ferndalian!

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FerndaleFan

11:53 am on Tuesday, November 13, 2012

@Ferndale_1986, if you think you have all the answers then you should be the first in line to sign up as an election worker. To sit back and find everything wrong while doing nothing just creates more problems.

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FerndaleFan

11:53 am on Tuesday, November 13, 2012

I am appreciative of election workers, especially the seniors citizens who are the majority doing the job. While there is always room for improvement, the long lines were due to a ballot heavy on state and local proposals plus many undecided voters who were not prepared on how to cast their votes. Therefore, having ten or twenty voter privacy boxes does not guarantee a faster outcome as one might assume. As for the precinct downsizing, this was required by the state due to redistricting and not the fault of any local city official or the city clerk. The voter must take "personal responsibility". The election process is a civic duty, not Starbucks.

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